Support — BreedersHub

Contact support

Email us from the address connected to your BreedersHub account whenever possible. Include a short description of what happened and the name of the puppy or breeder involved where relevant.

Email support@breedershub.co.uk

Account accessSign-in problems, suspended accounts, password or account-access questions.

Family accessInvitation issues, removed puppy access or problems connecting a family.

Puppy recordsQuestions about puppy profiles, photos, health/care records or breeder information.

Privacy & deletionPrivacy requests or help permanently deleting your account.

Subscriptions and existing records

The current UK breeder plans are £9.99 monthly or £89.99 yearly. Invited puppy owners use their linked puppy area free. After a breeder subscription ends, existing records remain readable, while paid edits and Toolkit features require renewal. Use Restore purchases with the original Apple and BreedersHub accounts if access is missing. Do not buy again to resolve a verification error; contact support.

Apple handles cancellations and refund requests. Manage renewal in Apple subscription settings or request a refund through reportaproblem.apple.com.

Shared handover notes

Breeders must tick Share with family and save the note. The linked family can then see it in their puppy journal after refreshing. Unticked notes remain private to the breeder.

Suspended or removed access?

If your BreedersHub account was suspended, or a breeder removed your access to a puppy profile, the app and notification email should provide the reason. If you believe the decision needs reviewing, reply to that email or contact our support address.

Please never send your password or one-time sign-in code to BreedersHub Support.